Refund Policy

1. Scope

This Refund Policy applies to advisory services provided by Camellia Core Advisory Pty Ltd (“we”, “us”, “our”). It covers cancellation, rescheduling, deposit refunds, and partial refunds for advisory engagements including Merger Readiness Reviews, Stakeholder Alignment Sessions, and Post-Merger Transition Advisory.

This policy does not apply to third-party costs incurred on your behalf (such as travel expenses), which are addressed separately in your engagement letter.

2. General Principles

We structure our engagements with clear milestones and payment schedules tied to deliverables. Refund eligibility depends on the stage of the engagement at the time of cancellation and the work already completed.

All refund requests must be submitted in writing to info@panel-camelliacore.click.

3. Merger Readiness Review

Engagement fee structure: 50% on commencement, 50% on delivery of final report.

Cancellation before work begins: If you cancel after signing the engagement letter but before we commence work (document request issued), the commencement payment is refundable minus a $500 administration fee.

Cancellation during weeks 1–2: If you cancel after work has commenced but before the draft report is circulated, you will be charged for work completed to date (calculated on a pro-rata basis against the total engagement fee) plus any non-recoverable travel costs. Any remaining balance of the commencement payment will be refunded.

Cancellation after draft report delivery: No refund of the commencement payment. The final payment is due upon delivery of the final report, which will be completed and delivered regardless of cancellation.

4. Stakeholder Alignment Sessions

Engagement fee structure: 50% on commencement, 50% on completion of final session.

Cancellation before first session: Full refund of the commencement payment minus a $500 administration fee, provided no preparation work has been undertaken.

Cancellation after one or more sessions: The commencement payment is non-refundable. You will be charged for sessions completed at the agreed day rate. If sessions remain unused and were prepaid as part of a fixed-fee package, a partial refund for unused sessions may be issued at our discretion.

Rescheduling: Sessions may be rescheduled with at least five business days’ notice at no charge. Rescheduling with less than five business days’ notice may incur a $800 rescheduling fee to cover preparation time.

5. Post-Merger Transition Advisory

Engagement fee structure: Monthly retainer invoiced in advance.

Cancellation during the 90-day period: The current month’s retainer is non-refundable once the month has commenced. Future months not yet invoiced will not be charged. If you cancel mid-month, no partial refund is issued for the current month.

Extension months: Monthly extensions beyond the initial 90-day period can be cancelled with 14 days’ written notice before the next monthly invoice.

6. Deposits and Commencement Payments

Commencement payments (50% of the engagement fee) secure your place in our advisory schedule. They are non-refundable once work has commenced, except as specified in the cancellation terms above for each service type.

7. No-Shows

If you fail to attend a scheduled session or meeting without providing at least 24 hours’ notice, the session is considered delivered and no refund or rescheduling credit will be issued.

8. Work Already Started

Once we have begun substantive work on your engagement — including document review, on-site visits, stakeholder interviews, or report drafting — the commencement payment becomes non-refundable. This reflects the time and resources committed to your engagement.

9. Purchased Materials

We do not sell physical products or materials. Advisory deliverables (reports, session summaries, integration checkpoints) are provided as part of the engagement fee and are not separately refundable.

10. Non-Refundable Items

The following are non-refundable under all circumstances:

• Administration fees ($500) for early cancellations
• Travel and accommodation costs already incurred
• Sessions or advisory days already delivered
• Monthly retainer fees for periods already commenced

11. Refund Process

To request a refund:

1. Email info@panel-camelliacore.click with your name, engagement reference, and reason for the refund request
2. We will acknowledge your request within two business days
3. We will assess eligibility based on this policy and the terms of your engagement letter
4. Approved refunds will be processed within 14 business days to the original payment method

12. Disputes

If you disagree with a refund decision, contact us at info@panel-camelliacore.click to discuss. We aim to resolve disputes fairly and promptly. If we cannot reach a resolution, you may refer the matter to the relevant consumer protection authority in your state or territory.

13. Exceptions

We may make exceptions to this policy in cases of genuine hardship or extraordinary circumstances, at our sole discretion. Exceptions do not set a precedent for future engagements.

14. Contact

For refund requests or questions about this policy:

Camellia Core Advisory Pty Ltd
Office 7, 58 Test Street, Canberra ACT 00000
Email: info@panel-camelliacore.click
Phone: +61 2 0000 9850

Effective date: 1 January 2025