Privacy Policy

1. Data Controller

Camellia Core Advisory Pty Ltd (“we”, “us”, “our”) is the data controller for personal information collected through this Website and in the course of providing advisory services.

Registered office: Office 7, 58 Test Street, Canberra ACT 00000
Email: info@panel-camelliacore.click
Phone: +61 2 0000 9850

2. Information We Collect

We may collect the following categories of personal information:

Information you provide directly:

• Name and contact details (email address, phone number) submitted through our contact form
• Message content and advisory area selection
• Project scope information you choose to share
• Information provided during advisory engagements, including business details shared in the course of our work

Information collected automatically:

• Browser type and version
• Pages visited and time spent on the Website
• Referring website address
• General geographic location (country/region level)
• Device type and screen resolution

We collect this automatic information through cookies and similar technologies. See our Cookie Policy for details.

3. How We Use Your Information

We use personal information for the following purposes:

• Responding to enquiries submitted through our contact form
• Providing advisory services under formal engagement letters
• Improving the Website and understanding how visitors use it
• Complying with legal obligations
• Communicating with you about our services, where you have consented or where we have a legitimate interest

We do not sell your personal information to third parties.

4. Legal Basis for Processing

We process personal information on the following bases:

• Consent: Where you submit a contact form or accept cookies
• Contract performance: Where processing is necessary to deliver advisory services under an engagement letter
• Legitimate interests: Where processing is necessary for our business operations, such as Website analytics, provided your rights do not override these interests
• Legal obligation: Where we are required to retain or disclose information by law

5. Data Retention

We retain personal information for as long as necessary to fulfil the purposes for which it was collected:

• Contact form submissions: Retained for 24 months after our last communication with you, unless an advisory engagement is established
• Advisory engagement records: Retained for seven years after engagement completion, in accordance with professional record-keeping requirements
• Analytics data: Retained in aggregated form for up to 26 months
• Cookie consent preferences: Retained in your browser’s local storage until you clear it

6. Your Rights

Under the Australian Privacy Act 1988 and the Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Request deletion of your personal information, subject to our legal retention obligations
• Withdraw consent for processing based on consent, such as analytics cookies
• Complain to the Office of the Australian Information Commissioner (OAIC) if you believe we have handled your information improperly

To exercise any of these rights, contact us at info@panel-camelliacore.click. We will respond within 30 days.

7. International Transfers

Our Website is hosted on servers that may be located outside Australia. Where personal information is transferred internationally, we ensure appropriate safeguards are in place, including contractual protections with service providers.

Analytics data processed by third-party services may be transferred to and stored in the United States or other jurisdictions. We select providers that maintain adequate data protection standards.

8. Data Security

We implement appropriate technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, or destruction. These measures include encrypted connections (HTTPS), access controls, and secure storage for engagement records.

No method of transmission over the Internet is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

9. Third-Party Services

We may use third-party services that process personal information on our behalf, including:

• Website hosting providers
• Analytics services (only where you have accepted analytics cookies)
• Email service providers for responding to enquiries

These providers are contractually required to process data only for the purposes we specify and to maintain appropriate security measures.

10. Children’s Privacy

Our Website and services are not directed at individuals under 18 years of age. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

12. Contact

For privacy-related enquiries or to exercise your rights:

Camellia Core Advisory Pty Ltd
Office 7, 58 Test Street, Canberra ACT 00000
Email: info@panel-camelliacore.click
Phone: +61 2 0000 9850

Effective date: 1 January 2025